Privacy Policy

1. Introduction

Pathfinder Therapy is committed to protecting your privacy and personal data. This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit this website, make an enquiry, or engage in psychotherapy services.

This policy is written in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Portuguese and EU data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

Pathfinder Therapy

R. Rodrigues Sampaio 76, 1st Floor

1150-281 Lisbon

Portugal

Email: hi@pathfindertherapy.com

WhatsApp: +351 914 775 365

Pathfinder Therapy operates from the above address, which is also used as the professional practice location.

3. What Personal Data Is Collected

Depending on how you interact with Pathfinder Therapy, the following personal data may be collected:

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Name
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Email address
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Telephone or WhatsApp number
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Information you choose to include in an enquiry message

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Appointment-related information
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Technical data such as IP address, browser type, and device information (via website analytics)

No unnecessary personal data is collected.

4. Special Category Data

If you engage in psychotherapy services, Pathfinder Therapy may process special category personal data, including information relating to mental health. This data is treated with the highest level of confidentiality and care.

Such data is processed only where necessary for the provision of therapy services and in accordance with GDPR Article 9.

5. How Personal Data Is Used

Personal data is used only for legitimate purposes, including:

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Responding to enquiries
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Arranging and managing appointments
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Providing psychotherapy services
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Communicating relevant information about sessions or practice arrangements

Meeting legal, ethical, and professional obligations

Personal data is never sold or shared for marketing purposes.

6. Legal Basis for Processing

Personal data is processed under one or more of the following lawful bases:

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Consent
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Performance of a contract (therapy services)

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Compliance with legal obligations
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Legitimate interests, where appropriate and proportionate

Consent may be withdrawn at any time, subject to legal and professional obligations.

7. Data Storage and Security

All reasonable steps are taken to ensure personal data is stored securely and protected against unauthorised access, loss, or misuse.

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Digital records are stored securely
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Access is restricted to authorised parties only

Data is retained only for as long as necessary to meet legal, ethical, and professional requirements

8. Data Retention

Personal data is retained in line with professional and legal obligations. Therapy records are kept for the minimum period required by applicable regulations and professional standards.

Enquiry data that does not result in ongoing work is retained only as long as necessary and then securely deleted.

9. Sharing of Data

Personal data is not shared with third parties except where:

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Required by law
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Necessary for professional or ethical reasons

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Explicit consent has been given
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No data is transferred outside the European Economic Area (EEA) without appropriate safeguards.

10. Your Rights Under GDPR

You have the right to:

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Access your personal data
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Request correction of inaccurate data
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Request erasure of data (where applicable)

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Restrict or object to processing
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Request data portability
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Withdraw consent at any time
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Requests can be submitted via hi@pathfindertherapy.com.

11. Cookies and Website Analytics

This website may use essential cookies and basic analytics tools to understand website usage and improve functionality.

Cookies do not collect personally identifiable information unless explicitly provided by you.

You may adjust your browser settings to manage or block cookies if you wish.

12. Complaints

If you have concerns about how your personal data is handled, please raise them directly with Pathfinder Therapy in the first instance.

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) or your local supervisory authority within the EU.

13. Changes to This Policy

This Privacy Policy may be updated periodically to reflect legal or operational changes. The most recent version will always be available on this website.

Last updated: 1st February 2026